London Sperm Bank

Concierge Admin

Staff sign-in. Authorised users only.

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Concierge Admin

Dashboard

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Enquiries & leads

Message-the-team leads

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Audit trail

Every authorised action — including views of personal data — is recorded here (who did what, when).

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Users & access

Staff accounts live in the UK FCDR Practitioner directory. Inviting a user provisions them (organisation link + the role’s access policy) and emails them an EnhancedDx activation link; the account stays pending and can’t sign in until they activate it. After that, sign-in is fully passwordless — they enter their email and a one-time code is emailed to them each time (no password anywhere). Sessions end after 5 minutes of inactivity.

Invite a user

Portal users

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Data rights

Subject access and erasure (UK GDPR) for one email address, across the UK FCDR (Patient/Consent records) and BigQuery (contact leads, NPS surveys). Admin-only; every action is written to the audit trail.

Subject access / erasure

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System & data governance

Automated maintenance for the UK FCDR and chat-log retention. Admin-only; every action is written to the audit trail.

FCDR lead accounts

Recipient/donor lead records are compartment-scoped to the London Sperm Bank Organization at creation. This repairs any lead account missing that link or pointing at a stale organisation.

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Chat-log retention & DLP archive

Chat logs older than the retention window are DLP de-identified and the anonymised copy written to the UK archive bucket (the originals are removed by the platform retention window).

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Concierge login access (FCDR)

The concierge/registration FCDR client must be able to read & search Patient records or passwordless lead sign-in silently sends no code. If a client below shows a restrictive or missing access policy, Preview then Repair re-attaches a correct Patient/Consent read-write + Organization-read policy. After repairing, test concierge login. Every repair is previewed and audited.

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